Testimonials & Case Studies

What Our Customers Say

“Total Technology Solutions, Inc. has been supporting our office for many years and has been a huge help to us.  Recently during one of TTS’s monthly check ups, they noticed that our server was making a lot of noise and they advised us that the hard drive was getting ready to fail.  Since our server was under contract, we contacted our software company, Mysis, and advised them of the problem.  Mysis sent a technician out to replace the hard drive after hours and he was amazed that someone was able to diagnose this issue before it became a huge problem.  TTS has been part of the design, plan, and move process of the Practice and the Surgery Center and how seamless it has all been!!!! Thanks to TTS for keeping us up and running.”

Debra Strickland, Office Manager,
Athena Urology

“We contacted Total Technology Solutions, Inc. after being unsatisfied with our previous tech support company. Here at the club we have a complex network with a remote office, a custom point of sale system, wireless networks between buildings, multiple servers, and several firewalls.  TTS developed a customized maintenance plan to help us modernize and stabilize our network. This allows us to provide our members with the level of service they expect.  TTS responded to all of our concerns and needs in a timely manner and we have been very happy with the level of service that we have received.”

Tom Porter, Controller,
Athens Country Club

Phillip and his team have been helping us from the beginning and we could not be happier with their level of expertise and service. We have grown very rapidly over the years and TTS has been instrumental in our growth, constantly expanding our network to help us support our patients as our business developed. They seem to be able to respond instantly at times to our support requests, which we love. We even recently adjusted our office hours to open at 7, and have been able to call TTS at 6 am for help. Their flexibility and constant support is a huge help for us because we are always ready to see patients at 7 am when we open. Recently we had a routine Allscripts HER update go badly and TTS actually sent their whole team to our office to work through the problem and get us back up and seeing patients very quickly. Thanks TTS for your fast response and being there when we need you, no matter the time of day!”

Patsy Allen, Vice President/COO,
Ellis Pain Management

“Since our practice opened its doors back in 1951, Thomas Eye Center has grown to be an extremely busy practice with patients scheduled throughout the day. The sheer volume of patients to our office means that we need a technology company who can keep up with a very high demand, and who knows how to maintain our state-of-the-art technology- 24/7, rain or shine. Total Technology Solutions has provided this fast, excellent service to our office for 10+ years. Most importantly, TTS understands that we absolutely cannot afford downtime. We can always expect quick and expert problem resolution that keeps our busy office running smoothly no matter what.  Even if it means coming out to our office outside of their own business hours, in the early mornings and weekends, TTS always goes the extra mile to ensure that we are able to conduct business without a hitch. We are thankful for TTS’ exceptional level of service and dedication to our practice. We admire and highly value the professional and friendly service we receive from their entire team.”

Stuart J. Thomas, OD,
Thomas Eye Center

“We started working with TTS more than 15 years ago when we had just one server and 15 computers. Over the years we switched from Allscripts Practice Management System to a chartless computer patient record system from SRS, added a digital dictation server system from Winscribe, added a GFI fax server system, added a VIOP phone system from Avaya, added a digital X-ray system from Viztek, and added a web and spam filter from Barracuda Networks. Today we have over 20 servers and over 450 workstations spread out over northeast Georgia that TTS supports around the clock. All along the way TTS has provided excellent service doing whatever was needed for all of our new system installs, even if it meant working nights and weekends. They also respond within minutes to requests from our doctors, PAs, and nurses to keep us working efficiently. TTS’ high level of service and ability to manage our ever-expanding practice helps AOC deliver exceptional patient care. Thanks TTS for helping AOC grow!”

Kayo Elliott, Chief Executive Officer,
Athens Orthopedic Clinic